Customer Support Specialist (Pacific Time hours)

Circle (circle.so) · Remote

Pay: USD 45,000–60,000 per year plus equity and benefits

Must work 10:00–18:30 Pacific Time, Tuesday–Saturday (overnight in Zimbabwe).

Technical customer support for Circle's community-platform SaaS product, handling customer issues by ticket; full-time 40 hrs/week.

Requirements

• 3+ years in a technical support role, ideally SaaS
• C2-level English (spoken, written, reading)
• Strong written and verbal communication
• Comfort learning quickly and implementing technical workflows
• Available 10:00 AM–6:30 PM Pacific Time, Tuesday–Saturday
• Bonus: Zendesk, remote international team experience, Zapier/automation, SSO and API troubleshooting

Documents

• CV/Resume
• Cover letter

Original advert: job-boards.greenhouse.io