General Manager – Customer Experience

Econet Wireless Zimbabwe (EcoCash Zimbabwe) · Harare · closes 2026-11-18

Application email is hidden on the page (email protection); confirm the correct channel with the employer before sending a CV.

Senior role leading EcoCash's customer experience strategy across all channels to drive product adoption, loyalty and revenue, including contact centre and telesales operations.

Requirements

• Bachelor's degree in Engineering, Computer Science, Information Systems, Data Science/Statistics, Business, Marketing or related field
• MBA (ideally digital/analytics focus) or MSc in Business Analytics, Data Science, Information Systems, Digital Transformation or Technology Management
• Strong data and technical literacy
• 8–10 years in customer management, at least 2 in senior management
• Proven record leading large customer service, contact centre and telesales operations
• Strategic planning, budgeting, leadership and stakeholder management skills

Documents

• CV

Original advert: ihararejobs.com