Account & Operations Manager

ModSquad · Remote (work from home)

Pay: Dependent on experience

Senior role; the Workday link is labelled 'JAM-Remote' – confirm Africa eligibility on the application page.

Full-time remote manager leading a client programme covering customer care, content moderation and community management, owning the client relationship, KPIs and team performance.

Requirements

• 5+ years in BPO, contact centre or digital engagement, incl. 2+ years managing
• Hands-on customer support, moderation, social media or community management experience
• Client-facing account management experience
• Experience running teams to SLAs/KPIs
• Strong written and verbal communication
• Understanding of AI/automation in customer service
• COPC, Six Sigma, Lean or PM certification and P&L experience a plus

Documents

• CV/Resume
• Cover letter
• Answers to application questions

Original advert: remotive.com