Senior Customer Sales and Service Agent

Emirates (The Emirates Group) · Dubai, United Arab Emirates

Pay: Attractive salary (amount not stated) plus worldwide flight and hotel discounts

No closing date shown; requires airline contact-centre/reservations experience; visa and accommodation not stated

Sell Emirates tickets and add-ons such as upgrades, hotels and stopovers, issue tickets under airline rules, advise on travel documents and coach junior agents.

Requirements

• 2+ years in an airline contact centre or reservations office
• Fares and ticketing courses; Skywards and MARS systems knowledge
• Strong telephone and customer service skills
• MS Word, Excel and email skills

Documents

• CV

Original advert: external.emiratesgroupcareers.com