Customer Support Specialist (AI SaaS Platform)

Hire Overseas (for an AI voice-automation SaaS client) · Remote – Worldwide

Pay: Not stated; paid in USD twice a month (15th and 30th)

Client not named. Applications without a Loom video are not considered.

Supporting developers and non-technical users of an AI voice-automation platform: answering tickets, troubleshooting with logs and documentation, escalating bugs and helping in the Discord community. Includes writing help-centre content.

Requirements

• 2–3 years of customer support experience, ideally in SaaS or technical settings
• Strong, clear written English
• Able to manage many tickets/conversations accurately
• Experience with support tools such as Plain, Intercom or Zendesk
• Quick to learn APIs, integrations and workflow tools
• Full-time; working hours/time zone not stated

Documents

• CV/Resume
• 1–2 minute Loom video introduction about your SaaS/technical support experience

Original advert: jobs.workable.com